Question 1

Do my mechanics need to be tech-savvy to use Lugnutly?

Accepted Answer

Not at all. Lugnutly was designed specifically for mechanics with grease on their hands working on touchscreens. Large buttons, camera shortcuts, and pre-built inspection templates keep the day-to-day workflow simple for technicians.

Question 2

What hardware do we need in the workshop?

Accepted Answer

Any tablet or smartphone for technicians, and any desktop or laptop with a browser for the service counter. Lugnutly runs in the browser, so there is nothing to install.

Question 3

Can we import our existing customer and vehicle data?

Accepted Answer

Yes. You can import customers, vehicles, and parts from CSV files, so most spreadsheet or older-software exports can be brought across during your trial.

Question 4

What happens after the 14-day free trial?

Accepted Answer

You will never be automatically charged because we do not ask for a credit card up front. At the end of the 14 days, you can choose whichever plan best matches your bay capacity.

Question 5

Is there a contract lock-in?

Accepted Answer

No lock-in contracts. You own your workshop data and can export it from settings as CSV or a ZIP archive.

Question 6

Can I change plans or cancel anytime?

Accepted Answer

Yes — upgrade, downgrade, or cancel from your account settings at any time, effective at the end of your current billing period. There are no cancellation fees.

Question 7

Do you charge setup fees or per-invoice fees?

Accepted Answer

No. Pricing is a flat monthly fee per plan, with unlimited job cards and invoices included — no per-invoice or per-transaction surcharges.

Question 8

Which countries does Lugnutly support?

Accepted Answer

Lugnutly currently supports workshops in Australia, New Zealand, the United Kingdom, the United States, the UAE, Singapore, and the Philippines, with local currency display and configurable tax settings.

Question 9

Does Lugnutly support local currencies and tax formats?

Accepted Answer

Yes. Yes. You can set your currency and tax rates in settings, which suits workshops in Australia, New Zealand, the United Kingdom, the United States, the UAE, Singapore, and the Philippines. Tax rules vary by country and state, so check the setup with your accountant.

Question 10

How secure is our workshop and customer financial data?

Accepted Answer

Data is sent over HTTPS, access is controlled by user accounts and roles, and an activity log records changes in your workshop.

Question 11

Does Lugnutly integrate with Xero or QuickBooks?

Accepted Answer

Not yet. Accounting integrations such as Xero and MYOB are coming soon. In the meantime you can export your data as CSV.

Question 12

Can we track parts and purchase orders in Lugnutly?

Accepted Answer

Yes. Track stock levels, raise purchase orders with your suppliers, and tag parts to a job so they carry through to the invoice. Lugnutly doesn't connect to supplier catalogs or live supplier stock.

Question 13

Do I need to switch my whole workshop to EV to use this?

Accepted Answer

No. Most workshops run mixed fleets — petrol, diesel, hybrid, and electric vehicles side by side — and Lugnutly adapts per vehicle rather than requiring a separate "EV mode" for the whole shop. Service schedules and inspection templates are matched to whatever's on the hoist.

Question 14

Does Lugnutly perform battery diagnostics itself?

Accepted Answer

No. Lugnutly records the battery data your team captures using your own diagnostic equipment — it's a documentation and workflow tool, not diagnostic hardware or software. Your technician enters the readings (State of Health, State of Charge, etc.) from their own scan tool, and Lugnutly turns that into a consistent inspection record and customer report.

Question 15

What support do we get?

Accepted Answer

Every plan includes email support. The Business plan adds priority support.

Frequently Asked Questions

Getting Started

Billing & Plans

Countries, Currency & Compliance

Integrations & Inventory

EV & Hybrid Support

Support

Talk to a workshop specialist directly