Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Lugnutly website and workshop management platform (together, the "Service"), operated by Lugnutly Inc. ("Lugnutly", "we", "us", or "our"). By creating an account, starting a free trial, or otherwise using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

2. Description of Service

Lugnutly provides a workshop management platform for automotive repair businesses, including bay scheduling, digital job cards, digital vehicle inspections, parts ordering, invoicing, and related reporting features. We may add, change, or discontinue features of the Service from time to time.

3. Accounts & Eligibility

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity that occurs under your account, including actions taken by technicians or staff you invite. Notify us promptly of any unauthorized use of your account.

4. Free Trial

Where offered, the free trial period runs for 14 days from account creation and does not require a credit card. At the end of the trial, your account will not be automatically charged; you may choose a paid plan to continue using the Service, or your account access may be limited. Data entered during the trial remains exportable as described in Section 6.

5. Subscriptions, Billing & Payment

Paid plans are billed monthly, in the currency displayed for your region. Fees are processed through a third-party payment processor; Lugnutly does not store full payment card details. Except where required by law or expressly stated otherwise, fees are non-refundable. We may change plan pricing with advance notice, effective at your next billing cycle.

You may cancel your subscription at any time from your account settings, effective at the end of your current billing period. There are no long-term lock-in contracts on monthly plans.

6. Your Data

You retain ownership of the customer records, vehicle histories, job cards, and other business data you or your organization enters into the Service ("Customer Data"). You may export Customer Data at any time in standard formats (e.g. CSV/SQL) while your account is active, and for a limited period after cancellation. Lugnutly will not use Customer Data for purposes other than providing and improving the Service, as described in our Privacy Policy.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to store or transmit data you do not have the right to process, including customer personal information collected without appropriate consent or notice.

8. Third-Party Integrations

The Service may in future allow you to connect third-party tools, such as accounting software. Any such integrations are governed by the third party's own terms and privacy policy, and Lugnutly is not responsible for the availability or performance of third-party services.

9. Intellectual Property

Lugnutly and its licensors retain all rights, title, and interest in the Service, including its software, design, and trademarks. These Terms do not grant you any rights to Lugnutly's intellectual property except the limited right to use the Service as intended.

10. Disclaimers

The Service is provided "as is" and "as available." To the extent permitted by law, Lugnutly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Service will be uninterrupted, error-free, or that any specific business outcome (such as revenue or efficiency gains referenced in our marketing materials) will be achieved.

11. Limitation of Liability

To the maximum extent permitted by law, Lugnutly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from your use of the Service. Lugnutly's total liability for any claim arising out of these Terms will not exceed the amount you paid to Lugnutly in the 12 months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law, such as consumer guarantees under Australian Consumer Law.

12. Termination

Either party may terminate the agreement as described in Section 5. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable period after notice, or immediately in cases of serious misuse or non-payment. Upon termination, your right to use the Service ends, subject to the data export rights in Section 6.

13. Governing Law

[Governing law and jurisdiction to be confirmed based on Lugnutly's country of incorporation and where it is enforceable against customers in each supported region.] Nothing in this section limits any mandatory consumer protection rights you have under the law of your own country of residence.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised effective date, and where changes are material, we will provide additional notice as appropriate. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms can be sent to support@lugnutly.com.