Privacy Policy

1. Who This Policy Covers

This Privacy Policy explains how Lugnutly Inc. ("Lugnutly", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit this website, submit an inquiry through our contact forms, or use the Lugnutly workshop management platform (the "Service"). It applies to visitors, trial users, and paying customers across all regions Lugnutly operates in, including Australia, New Zealand, the United Kingdom, the United States, the United Arab Emirates, Singapore, and the Philippines.

If you access the Service through your employer or another organization (for example, as a technician or service advisor at a workshop using Lugnutly), that organization is typically the data controller for information processed inside the Service, and Lugnutly acts as a data processor on its behalf. This policy focuses on our role as a data controller for this website and our direct relationship with account holders.

2. Information We Collect

We collect the following categories of information:

• Contact and inquiry information: name, email address, phone number, workshop/business name, country or region, and any message content you submit through our contact form or chat widget.
• Account information: name, work email, business details, and billing contact information when you sign up for a trial or paid plan.
• Workshop data: customer records, vehicle histories, job cards, inspection photos, invoices, and related operational data that your organization enters into the Service (processed by Lugnutly on behalf of that organization).
• Usage and technical data: pages visited, browser type, device information, IP address, and general analytics collected automatically when you use this website.
• Communications: records of support tickets, emails, and messages exchanged with our team.

3. How We Use Information

We use personal information to:

• Respond to inquiries submitted through the contact form or chat widget, including routing them to the appropriate team (support or sales).
• Provide, maintain, and improve the Service, including customer support and onboarding assistance.
• Send transactional communications, such as trial confirmations, billing notices, and service updates.
• Monitor and improve the security, performance, and usability of this website and the Service.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell personal information, and we do not use contact form or chat submissions for unrelated marketing without your consent.

4. How We Share Information

We share personal information only as needed, with:

• Service providers who process data on our behalf, such as our email delivery provider (used to route contact form and chat submissions to our support team), cloud hosting providers, and our payment processor for billing.
• Third-party integrations, if and when we offer them and you choose to connect them, which receive only the data necessary for that integration to function once you authorize it.
• Professional advisors (legal, accounting) where necessary, and regulators or law enforcement where required by law.
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to the same protections described in this policy.

5. International Data Transfers

Because Lugnutly supports workshops across multiple countries, personal information may be transferred to, stored in, and processed in countries other than the one you are located in, including countries that may have different data protection laws. Where required, we rely on appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect information transferred internationally.

6. Data Retention

We retain contact form and chat submissions for as long as needed to respond to your inquiry and for a reasonable period afterward for record-keeping. Account and workshop data is retained for the duration of your subscription and for a limited period afterward to allow for data export, after which it is deleted or anonymized unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. This includes rights available under, among others, the Australian Privacy Act, the UK GDPR, applicable US state privacy laws (such as the CCPA/CPRA), Singapore's Personal Data Protection Act, and the Philippines' Data Privacy Act.

To exercise any of these rights, contact us using the details in Section 10 below. We will respond within the timeframe required by applicable law.

8. Cookies & Similar Technologies

This website uses cookies and similar technologies necessary for it to function, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

9. Security

We use industry-standard safeguards, including encryption in transit (HTTPS) and access controls, to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at support@lugnutly.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date, and where changes are material, we will provide additional notice as appropriate.